How we work

There are many ways our customers can communicate with us. Whether you send an email, call into the office, or choose to use one of our online software solutions for instant door and window quotes. This intro on ‘how we work’ demonstrates the seamless journey our customers take.

How we work - who is your first point of contact

First Point Of Contact

Our team will require some basic information to ensure the project works according to plan, such as which product you are looking for, what material, what colour, the measurements, budget expectation, where the product will be located and does the location has suitable access.

If you require an appointment to view our products at our local showroom, we can book you an appointment. If you require a site survey at your premises, we can also arrange a convenient time for this to take place.

Once you have made a decision on the product type and specifications, we are happy to take this forward with your builder or your architect. 

Showroom Viewing

We have created one of the largest showrooms in the home counties. An expanse of 3,000 sqft. of space where we have fitted a collection of bifold doors, sliding doors, windows and entrance doors from top brands Reynaers, Cortizo, ALUK, Hörmann and Foto Pallazzo. This is a fine example of how we work and our workmanship.

It would be our pleasure to show you our collection and discuss your plans and ideas for your home or commercial premises. Feel free to bring your plans so we can get an idea of the size and specifications. These help to visualise what would be the best fit without compromising on style. 

If you would like to visit our showroom, please complete our booking form so we can secure your time and date.

Come into the showroom where you can see our work and craftmanship.
How we work out your specifications and quotation

Specifications And Quotation

Once we have all your product measurements and specifications, sales will provide a quotation for supply only or supply and installation.

There are also 2 alternative methods of product quotations via our website.

1) For Trade Customers we have WindowCad software. You will need to contact the office to set this up. Customers can design doors, bifolds, sliding doors or windows. We currently have Reynaers, Cortizo, ALUK and Shueco products listed to size up for quotation.

2) Our Bifold door designer where you can receive an instant quote. Our product sizes are 1100 – 7000 (mm) width and 1890 – 3000 (mm) height. Follow our guide and steps to include a handle, colour, hinge, and blind options to retrieve an accurate quote.

Site Survey

We have a dedicated team with over 55 years of combined work experience to assess and survey the location. They are happy to meet with you or your builder to measure, check and take further measurements.

They can also run through all specifications included in the quotation and make sure you are happy and that everything has been carefully considered. Including checking measurements that consider floor levels and thresholds. Quotes are given via the sales office, either over the phone or by email.

Once all details have been confirmed this information is sent on to our CAD technicians who will create and design your plans. A final order with drawings will be sent via email. This information will require your confirmation to process.

Once agreed we can add your order to our system. Ensuring our agreed installation date and time is met.

How we work - Book a site survey
How we work - After installations and aftercare

After Installation

We really hope you are happy with your product choice and installation. If you do require any support or assistance, please contact us. We are a FENSA approved door and window installer, on top of this we have a 10-year guarantee for all our supply and installation work. 

Our quality workmanship has met many customers’ expectations. View our reviews and read for yourself how happy our customers are. We constantly push ourselves to make sure we have a simple effective system that flows for the customer as well as our internal teams.

Above all, we strive to provide you with the best quality products at a great price and great finish!

If you decide you would like to book a showroom visit, complete our quick and simple form to select your date and time. 

If you have any further questions on ‘how we work’ drop us a quick email and we’ll get back to you asap!

Warranty information for our retail and supply only customers.